Refund & Cancellation Policy

Cancelling a booking

• Before a driver accepts: full refund, processed within 3–7 business days.
• After a driver accepts but before dispatch: full refund less a R30 cancellation fee to compensate the driver's time.
• After the driver is en route to pickup: 50% refund. The driver is entitled to their travel cost.
• After collection: no refund unless the delivery fails through the driver's fault.

Driver-side cancellation or no-show

If a driver cancels after accepting, or fails to arrive within 45 minutes of the agreed pickup window, you receive a 100% refund and we re-dispatch the job at no extra charge.

Damaged or missing goods

Open a dispute in the app within 24 hours of delivery, attaching before/after photos and a description. We hold the affected payout while we mediate. Any recovery for damage or loss must be pursued against the driver as the responsible party — see Section 7 of our Terms.

How refunds are paid

Refunds are returned to the original payment card via Paystack. Bank clearing times are outside our control (typically 3–7 business days).

Driver verification fee

The R325 driver verification fee is non-refundable once verification has been performed, regardless of the outcome.