Customer Terms & Conditions

1. Who we are

EasyMovableLoads is a technology platform operated by [COMPANY LEGAL NAME] (registration number [REG NO]), with its registered address at [ADDRESS] ("we", "us", "our"). We connect customers who need small-load transport with independent bakkie drivers ("Drivers"). We are not a transport or logistics company and we do not own, operate or drive the vehicles that fulfil bookings.

2. Acceptance

By creating an account or placing a booking you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the platform.

3. What the platform does

The platform lets you request a bakkie for gentle loads (furniture, boxes, food & beverages, hardware). Drivers accept jobs at their discretion. Once accepted, a transport contract is formed directly between you and the Driver. We facilitate booking, payment and dispute handling only.

4. Bookings, pricing & payment

• Prices are quoted in South African Rand and shown before you confirm.
• Payment is taken at booking through Paystack. Card details never touch our servers.
• We charge a 16% platform commission on the driver's earnings; this is included in your quoted price.
• You are responsible for accurate pickup/drop-off addresses. Additional distance, waiting time or extra stops may attract additional fees.
• Drivers do not load or offload. Add loaders during checkout if you need help.

5. Prohibited loads

You may not book transport for: illegal goods; firearms, explosives or ammunition; hazardous or flammable materials; live animals; human remains; perishables requiring refrigeration; cash, precious metals or unset jewellery; goods exceeding the stated vehicle payload; or any item you do not lawfully own or have the right to move. We may cancel bookings and report unlawful use to the authorities.

6. Your responsibilities

• Ensure someone 18+ is present at pickup and drop-off.
• Package fragile items appropriately — we and the Driver are not liable for inadequate packaging.
• Take photos of the load before and after transport if you are concerned about condition.
• Comply with all applicable laws.

7. Liability & disclaimer

To the maximum extent permitted by law:

• The platform is provided "as is" without warranties of any kind.
• We are not responsible for loss, theft, damage, delay or destruction of goods in transit — the Driver, as an independent contractor, is responsible for the load once collected.
• Our aggregate liability to you for any claim arising out of the platform is limited to the platform commission we retained on the booking giving rise to the claim.
• We are not liable for indirect, consequential, special or punitive damages, or loss of profit, revenue or data.
• Nothing in these Terms excludes liability that cannot lawfully be excluded under the Consumer Protection Act 68 of 2008.

8. Disputes & damage claims

If your load arrives damaged or does not arrive, open a dispute in the app or email [SUPPORT EMAIL] within 24 hours of delivery with photos and a description. We will hold the affected payout while we investigate and mediate in good faith between you and the Driver, but any recovery must be pursued against the Driver as the responsible party.

9. Cancellations & refunds

See our Refund Policy.

10. Account suspension

We may suspend or close accounts that abuse the platform, submit fraudulent bookings, harass Drivers or breach these Terms.

11. Changes

We may update these Terms. Material changes will be notified in-app or by email. Continued use after changes means you accept them.

12. Governing law

These Terms are governed by the laws of the Republic of South Africa. Disputes fall under the exclusive jurisdiction of the South African courts.

13. Contact

Email [SUPPORT EMAIL] · WhatsApp [SUPPORT PHONE] · Postal address [ADDRESS]